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FAQ's
FAQs
FAQ
SHIPPING
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept various secure payment methods including iDEAL, credit/debit cards, PayPal and other secure online payment platforms available at checkout.
CAN I TRACK MY ORDER?
Yes. Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
WHAT IS THE ESTIMATED DELIVERY TIME?
Orders are usually processed within 1-3 business days.
Pre-order swimwear and bikini items require approximately 14 business days for processing and shipping.
Delivery times may vary depending on your location and shipping method.
DO YOU OFFER INTERNATIONAL SHIPPING?
Yes, we proudly ship worldwide. Shipping costs and delivery times vary depending on the destination country.
ARE CUSTOMS FEES INCLUDED?
No. International customers are responsible for any customs duties, taxes or import fees required by their country.
RETURNS & EXCHANGES
WHAT IS YOUR RETURN POLICY?
Returns are accepted within 14 days of delivery for unworn items in original condition with tags attached.
ARE BIKINIS AND SWIMWEAR RETURNABLE?
Due to hygiene reasons, swimwear, bikinis and intimate items cannot be returned or exchanged.
ARE SALE OR FINAL SALE ITEMS RETURNABLE?
No. Clearance items, sale items, pre-order items and products marked as final sale are non-returnable.
WHO PAYS FOR RETURN SHIPPING?
Customers are responsible for return shipping costs unless the item received is damaged or incorrect.
HOW LONG DO REFUNDS TAKE?
Refunds are processed within 5 business days after the returned items have been received and inspected.
HOW CAN I CONTACT CUSTOMER SERVICE?
For any questions regarding your order, shipping or returns, please contact us at:
Leninecollection@gmail.com
PRODUCTS
ARE YOUR PRODUCTS COMFORTABLE AND HIGH QUALITY?
Yes. We carefully select products designed with comfort, quality and style in mind to ensure a luxurious and effortless experience.
CAN I MIX AND MATCH PRODUCTS?
Absolutely. Many of our collections are designed to be styled and combined effortlessly to fit your personal style.
DO YOU OFFER BULK ORDERS OR COLLABORATIONS?
For bulk orders, collaborations or business inquiries, please contact us directly by email.
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